Frequently Ask Questions
SAMPLE
Do you offer sample?
Yes. We offer custom sample for $85-$95. Custom sample is printed with your personalized wedding information. Once you receive the sample and decides to place a full order, we will give you an unique coupon code to deduct $75-$80 from the total.
ORDERING
Can I order more later?
More invitations can be ordered at a later date, but it is substantially more expansive than ordering extras up front. This is because each print run incurs certain setup cost and preparation time. despite the quantity ordered. We highly recommend ordering 10% extra prints than you need. Extra prints may be needed in case any additional guests are added to the guest list, invitations get lost in the mail, etc.
Are envelopes included?
Yes. White envelopes are included in the price of wedding invitations, baby shower invitations and thank you cards. Addressing options are addition charge.
COLOR
Are designs color customizable?
Yes, of course! Text, belly bands, and envelope liners can be customized to any color.
Will the color of my stationery match my screen?
Because all monitors display color differently, your printed stationery may not match what you see on your screen. We are unable to accept returns based on color for this reason. If you're concerned about colors, we highly recommend ordering a custom sample.
PRINTING & MATERIALS
Can I add backside printing to my stationery?
Backside printing is available for most items for an additional charge. Please contact us if you need this service.
What paper types do you offer?
Our wedding stationery are printed on shimmer or matte cardstocks. White shimmer is a thick 115# heavy weight cover stock with a white base and a subtle shimmer finish. Matte is a 110# heavy weight cover stock with a smooth finish.
How long does printing take?
Standard printing service takes 7 business days from the time of proof approval. If you need your order sooner, rush printing and shipping options are available.
PERSONALIZATION
What's included in the proofing process?
The proofing process includes four rounds of proofs; the first round is based off of the information, wording and colors submitted in your order and the remaining three rounds are for revisions.
Wording changes, color changes and minor layout adjustments can be made during the revision rounds. You will work with 1-1 with a designer.
Change request beyond the three complimentary revisions are invoiced at $25 per round.
Will I receive hard copy proofs?
No. Your order includes electronic proofs that will be emailed for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is cost effective and flexible way to review and make changes to your stationery before printing begins.
Can I use my wording?
Any of our designs can be personalized with your wording and in any color options (except white). Just enter the wording/verbiage you would like in the 'Order Special Request' box on the shopping cart page.
Can I put meal choices on place cards?
We are happy to add meal designations to place cards at no extra charge.
We can do an initial in the corner (ie. 'C' for chicken, 'B' for Beef, etc.), a color dot or icon, or change in the design color.
To change meal designations, add a third column in your spreadsheet denoting the guests' meal choice and let us know your preferred designation method when you place the order.
Can you print guest names on our invitations, menus or bands?
Yes, we can print guest names on the invitations, menus, or belly bands. The cost is $1.00/piece, minimum charge of $50. Just let us know you would like to add guest names in the 'Order Special Request' box on the shopping cart page and then email a spreadsheet of your names to order@bilingualinvitations.com We will send an invoice for the additional charge once we are in touch during the proofing process.
Can I have more than one version of an item?
Yes. If you need multiple versions of an invite, enclosure, etc., we can split your order for an additional fee. This fee will vary depending on the item. Please contact us for more information.
ASSEMBLY
Will my stationery arrive assembled?
Yes. All stationery will arrive fully assembled. We will design, print, cut, and physically assembled all items in your suite.
POSTAGE & MAILING
How much postage is requried?
Our flat-lay wedding invitations suites range from 1 to 2 ounces depending on how many pieces and the type of cardstock used.
In general, packages on single ply cardstock that include an invitation, two enclosures and belly band weight 1 ounce even. Packages with an invitation, three enclosures, a belly band and liner weigh 2 ounces.
These weights are estimates and not guaranteed; we highly recommend taking an assembled invitation to the post office to be officially weighed before purchasing and applying postage.
If your suite is layered, pocket or tri-fold pocket, you may need to mail your suites via Parcel Post, depending on its thickness. Suites that measure more than 1/4" in thickness at any point on the envelope will require Parcel Post mailing. Parcel Post is an additional cost. Non-machinable mailing is NOT required for Parcel Post.
What is hand-cancelling?
Hand-cancelling is what you should request when you take the invitations to the post office. You would ask them to "hand-cancel" the envelopes. This will alert the postal service to manually sort the envelopes rather than put them through the machines.
Please note, while you may request hand-cancellation there is a chance that the postal system may still use the machines to sort mail. Any damages to envelopes or stationery done by the post office is not the responsibility of Bilingual Invitations.
PRINTABLE FILES
Can I purchase printable files?
In order to preserve the integrity of our designs and quality standards, we only sell finished stationery and do not sell digital versions of our designs in part or whole.
Can you make additional accessories to match my design?
If you need stationery that you don't see available on our site, please contact us! We can produce just about anything to match our designs.
RETURNS & CANCELLATIONS
Can I cancel or return my stationery order?
Due to the custom nature of stationery, we do not offer refunds, returns or exchanges. By making a purchase with Bilingual Invitations, you understand and agrees that Bilingual Invitations cannot offer returns, refunds or exchanges of printed materials in the event of cancellations, event changes or any other reasons.
We are unable to offer order cancellations, as we have already made business decisions based on your investment. We ask that clients check turnaround times, terms, policies, total cost, etc., prior to making a purchase, so that your order aligns with your needs.
ORDER ISSUES
I found a typo on my stationery, what do I do?
Your stationery will be printed exactly as shown on the approval proofs. Should you find an error on your stationery, please contact us. We offer a discounted reprint for customers approve errors.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. If your printed stationery does not match your approved proofs, please contact us immediately and we will reprint the affected pieces free of charge.